Refund Policy

At EL MONDO TOYS, we want you and your child to love every purchase. If you are not completely satisfied with your order, we are here to help. Please review our Refund and Return Policy below.

1. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • The item must be unused, unwashed, and in its original condition
  • The item must be returned in original packaging with all tags intact
  • Proof of purchase (order number or receipt) is required
  • Returns must be requested within 30 days of delivery

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items
  • Gift cards
  • Items damaged due to misuse or normal wear and tear
  • Personalized or customized products

3. How to Initiate a Return

To start a return, please contact our customer support team with your order details. Once your return request is approved, you will receive return instructions.

Email: [your email address]

4. Refund Process

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method
  • Refunds may take 5–10 business days to appear, depending on your payment provider
  • Original shipping charges are non-refundable

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us with photos of the issue.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. Include photos and your order number so we can resolve the issue quickly.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

8. Late or Missing Refunds

If you have not received a refund yet, please check your bank account and contact your payment provider. If you still have not received your refund, contact us at the email below.

9. Changes to This Policy

EL MONDO TOYS reserves the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Us

If you have any questions regarding refunds or returns, please contact us:

EL MONDO TOYS
📧 Email: info@elmondotoys.com
📍 Address: Enfield, Nova Scotia, Canada