Shipping policy
El Mondo Toys – Shipping Policy
We’re committed to delivering smiles—fast and safely! Here’s everything you need to know about how we ship your orders.
Where We Ship
We currently ship across Canada and select international locations. If your location isn't listed at checkout, please contact us directly—we may still be able to help!
Processing Time
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Orders are processed within 1–2 business days
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You’ll receive a confirmation email with tracking details once your order ships
🕒 Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Canada (Standard) | 3–7 business days |
| Canada (Express) | 1–3 business days |
| USA | 5–10 business days |
| International | 7–21 business days |
📌 Note: Delivery times may vary based on carrier delays, holidays, or weather.
💰 Shipping Rates
Shipping rates are calculated at checkout based on your location and order size.
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Flat-rate and express options available at checkout
Gift Orders
Yes! We offer gift packaging and can include a personalized message. Just select the “Gift” option at checkout.
Delays, Damaged, or Lost Orders
If your order hasn’t arrived or arrives damaged:
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Contact us within 48 hours
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Email: info@elmondotoys.com
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Include your order number and photos (if applicable)
We’ll do our best to resolve the issue quickly!
Customs & Duties (for international orders)
International customers are responsible for any applicable customs duties, import taxes, or fees charged by their country.
Need Help?
For shipping questions, contact us at:
📧 info@elmondotoys.com