Shipping Policy
At EL MONDO TOYS, we are committed to delivering safe, fun, and high-quality toys to your doorstep as quickly and reliably as possible. Please review our Shipping Policy below.
1. Shipping Locations
We currently ship within Canada. If shipping to other regions becomes available, this policy will be updated accordingly.
2. Processing Time
All orders are processed within 1–3 business days, excluding weekends and holidays. Once your order has been shipped, you will receive a confirmation email with tracking information.
3. Shipping Time & Delivery
Estimated delivery times may vary depending on your location and the shipping method selected at checkout. Typical delivery times are:
- Standard Shipping: 5–7 business days
- Express Shipping: 2–4 business days (if available)
Please note that delivery times are estimates and may be affected by factors beyond our control, including carrier delays or weather conditions.
4. Shipping Charges
Shipping fees are calculated at checkout based on your location, order size, and selected shipping method. Any applicable taxes or duties will be shown during checkout.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your shipment using the carrier’s website.
6. Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete. EL MONDO TOYS is not responsible for delays or delivery failures caused by incorrect or incomplete addresses. Additional shipping fees may apply for reshipment.
7. Delayed or Lost Shipments
If your order is delayed or appears lost, please contact us. We will work with the shipping carrier to resolve the issue as quickly as possible.
8. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the package and product so we can assist you.
9. Changes to This Policy
EL MONDO TOYS reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page.
10. Contact Us
If you have any questions regarding shipping, please contact us:
EL MONDO TOYS
📧 Email: info@elmondotoys.com
📍 Address: Enfield, Nova Scotia, Canada